Job Summary

We are seeking a dynamic and detail-oriented Voice-Based Virtual Medical Assistant (VMA) who will handle both voice-based interactions (inbound/outbound calls) and real-time medical documentation tasks. This role involves communicating with healthcare providers, patients, or clients over the phone while ensuring accurate documentation of clinical or operational information in the system. The ideal candidate should possess strong communication skills, medical terminology knowledge, and the ability to multitask in a fast-paced healthcare support environment.

Key Responsibilities

• Make or attend voice calls to assist physicians, patients, or healthcare staff based on process requirements.
• Listen to live or recorded patient–provider interactions and document encounters in Electronic Health Records (EHR) systems.
• Accurately transcribe patient history, examination details, diagnoses, and treatment plans as directed by the physician.
• Follow call handling scripts, protocols, and documentation guidelines to ensure quality and consistency.
• Clarify unclear information by coordinating with the provider or reporting concerns to the supervisor.
• Maintain a high level of data confidentiality and comply with HIPAA and organizational policies.
• Meet performance benchmarks related to call handling, documentation accuracy, and productivity.
• Stay updated with medical terms, scribing protocols, and voice etiquette standards.